Hero Cleaners
Cleaning advice from the professionals.

If you have a cat that has been acting up, you are probably desperate. Any pet urine stain is hard to deal with, but cat urine is particularly difficult. The high bacteria content in cat urine makes it much more potent. So, will a carpet cleaning remove this urine? The short answer is yes, but it may not be easy and while the urine may be removed, a stain may remain.

Light Urine Stains

Light urine stains will easily be removed by a professional carpet cleaner if they have not been on the carpet for very long. The longer a urine stain sits, the harder it will be to remove.

Heavy Urine Stains

Heavier urine staining will require more extensive efforts to remove both the stain and the odor. The carpet cleaner will need to clean the carpet and treat it with an enzyme product to digest the organic material. If the contamination is deep in the carpet, they may need to pull the carpet, clean the backing and replace the padding. Even after these efforts, you may be left with a visible stain that can not be removed.


Bed BugsThis is a common question that we get. Will a professional carpet cleaning get rid of bed bugs in your house? We get this question more these days because of the increasing occurrences of bed bug infestations. Yes, unfortunately these little buggers are making a comeback. So what is the answer.

Unfortunately, the answer is No, it will not. Carpet cleaners are not pest control services and a simple carpet cleaning, even if you use very hot steam cleaning will probably not cure your bed bug problem. This is because these little pests are masters at hiding. They will find cracks and crevices that will shield then from the hot steam.

To get rid of bed bugs, you need to contact a licensed pest control company who can discuss your options. This could be pesticide based treatments or one of the newer heat treatments where they bring the entire temperature of your home up to kill the pests. Only a pest control company can solve your problem.

As a much cheaper alternative, you can try a product designed to kill bed bugs. Try this product. It could do the trick for you and is way cheaper.

Carpet DentsOne question that we get fairly often, is how to remove dents from carpet caused by heavy furniture. People often face the problem of deep depressions in the carpet after they had moved a piece of furniture that has been in place for a long time. They can be difficult to remove and do not always come out completely. This is because furniture dents are really two separate problems. You have the crushed fibers on the top, and he stretched out carpet backing on the bottom. Here are a few tips though that you can use to at least improve the appearance of dents in carpet.

Ice Chips

The first way that you can improve furniture dance is by using ice chips. Place the ice chips in the depression and allow them to slowly melt. The water will swell the fibers causing them to expand. The ice will also, hopefully, cause the backing of the carpet to contract slightly which should minimize the debt. Use caution when using this method not to use too much ice. You do not want to saturate the carpet.

Steam Cleaning

Probably the best way to remove or at least minimize deaths from carpet is to have your carpet professionally steam cleaned. The steam will help to expand the carpet fibers and the powerful suction will help to pull them up right. If you take this approach, make sure that you find the carpet cleaner that uses a truck mounted steam cleaning system. These systems will produce more heat and more suction making them much more effective on furniture dents.


The final method is the least popular, time. Sometimes it just takes time for the dance to disappear. With normal traffic and normal wear, the fibers will slowly return to the surface and the backing of the carpet will relax. How much time depends on the depth of the dent and the length of time that furniture was there.

Ceiling Fan CleaningCeiling fans are perhaps one of the easiest things to clean in your home, but are often one of the most neglected. Seriously, look up at your fan now see how much dust is stuck to the fan blades. It can get quite disgusting. Here’s how to clean your ceiling fan.

Step One

Turn your ceiling fan off and let it come to a complete stop before continuing. This seems like a no-brainer, but many people damage their fan by not letting it stop completely and trying to stop it with their hand. Let it come to a complete stop by itself.

Step Two

Hopefully, you have a ceiling fan cleaner brush. If you do, all you have to do is run the brush up and down the ceiling fan blade. If you do not have a ceiling fan brush, take a damp cloth and wipe down the sides, the top and the bottom of the ceiling fan blade.

Step Three

That is where most people stop, but they are missing quite a bit of dust. Get a ladder and wipe down the top and bottom of the fan body to remove even more dust hair and dander.

That’s it, you are now done cleaning your fan. It really is quite a simple task, but like I said, is one that most people fail to do often. Try to clean your fan at least once a month for the best results. If you have quite a few animals or live in dusty conditions, you might need to do it once every two weeks.

Kool Aid StainKool Aid is unfortunately a complex stain to remove. Red dyes can be particularly tricky to get out of a carpet. Success will depend on many things such as how long the red drink has been on your carpet, the age of the carpet and what you have already tried on it. On many newer carpets, the stain will come right out with little effort. To answer the question of how to remove Kool Aid, I will give you two different methods. Proceed with method one first and if it does not work, you can move on to method two. For method one you will need some white terry cloth towels and a bottle of all purpose spotter. You can make your spotter by taking a tablespoon of a mild dish soap and mixing it with 32 ounces of cold water. Premix the solution in a 32 ounce spray bottle.

  • Step 1:
    If the spot is fresh, you will want to remove as much of the liquid as possible with your terry cloth towels. Blot the spot until no more red liquid transfers. Be careful not to rub the area aggressively, because this could cause permanent damage to the carpet.
  • Step 2:
    Dampen your towel with your spotting solution and dab the spot. You may spray some solution directly on the spot,, but be careful not to over wet the area. This could cause the spot to spread and become worse.
  • Step 3:
    Repeat this process until no more of the red dye remains or until it no longer transfers to your towel.
  • Step 4:
    Allow the area to completely dry before putting it back to use.

Hopefully, the process above has resulted in the complete removal of your stain. If it has not, you will have to move on to more aggressive means of spot removal or will have to call a professional. If you intend to clean it yourself, you will nee a bottle of professional strength red dye remover. This can only be obtained from a carpet supply store. The stuff you find at the grocery store is junk. In most cities, you can find a local carpet cleaning supply store, but the easiest way to obtain your red dye remover will be online. Amazon sells a great product called Red One by CTI. This is a chemical used by pros, so it works. Order your solution and when it arrives you can proceed. You will also need a steam iron, some terry cloth towels and the spotter used in the first method.  You will follow the directions on the bottle, but here are the basics to using Red Relief to remove red dye stains.

  • Step 1:
    Mix your solution to the recommended dilution indicated on the bottle.
  • Step 2:
    Get a steam iron and fill it with water. Set it on the lowest steam setting.
  • Step 3:
    Soak your terry cloth towel in water and wring it out.
  • Step 4:
    Spray your solution of Red Relief on the spot.
  • Step 5:
    Cover your spot with the terry cloth towel.
  • Step 6:
    Place your preheated steam iron on the towel and allow it to dwell for a few seconds. Do not let it dwell for more than a few seconds because this could result in the carpet becoming burnt.
  • Step 7:
    Lift your towel and check the results. If there was improvement but not complete removal, you can repeat this process one more time.
  • Step 8:
    Complete this process by rinsing the spot with your spot cleaner. Mist the spot with the cleaner and blot it up with a clean and dry tery cloth towel.
  • Step 9:
    Allow the area to dry fully before putting it back to use.

When you use this method, you should be aware that the cleaner does contain both peroxide and ammonia. When you place the steam iron on the spot, the steam cloud released will be slightly noxious so do not stand directly over the spot. Also, since it is peroxide, it will turn your finger tips white so you might want to wear gloves. As with any spot cleaning method, you should test the cleaner on a hidden area of carpet like a closet first. If this method fails to remove the spot, you can be assured that it is permanent and your only solution will be a section repair. This is a job for a professional though and I do not advise homeowners to attempt section repairs.

Clean CokeWe recently received a question about how to remove Coke or Coca Cola stains from a home carpet. Fortunately, this type of stain proves to be one of the easier stains to remove. You have to be thorough however, because if any of the soda is left in the carpet, it will attract soil like a magnet. To remove coke from your carpet, you will first need to gather the necessary tools. You will need some dye free paper towels or some white cotton towels. We prefer white cotton towels since they will not shed on your carpet and they are more absorbent and reusable. You can purchase a dozen good quality terry cloth towels at your home improvement store for under $10. Besides the towels, you will also need a bottle of spot cleaner. You can buy a commercial spotter or you can make your own by adding a tablespoon of a mild dish washing soap such as Joy into a 32 ounce spray bottle and filling it with water. Keep in mind that you should use dish washing soap and NOT laundry or dish washing detergent which would be too aggressive for carpet.Lastly, you will need a vinegar solution which you can make by adding one part white distilled vinegar to two parts water in a spray bottle. So for a standard 32 ounce spray bottle, add about 10 ounces of white vinegar and fill it the rest of the way with water.

  • Step 1:
    If the spot is fresh, dab the spot with clean and dry towels until no more of the stain transfers to the cloth. Be sure to dab and do not rub the spot. Rubbing the spot will abrade the fibers.
  • Step 2:
    Lightly mist the spot with your general spotter. Allow the spotter to dwell for a few seconds and then blot it up with your towel. Once again, dab the spot, do not rub.
  • Step 3:
    Repeat this process until no more of the Coke stain transfers to your cloth.
  • Step 4:
    Neutralize your spotter with your vinegar solution. Apply a generous amount of the vinegar solution to the spot without over saturating the area. Blot the solution up after giving it a few seconds of dwell time.
  • Step 5:
    Allow the area to fully dry before putting it back to use. A small portable fan can be uses to speed drying time.

Those black lines are called filtration lines or filtration soiling. They are caused by your homes HVAC system. You see, when air is coming out f your vents, it pressurizes your room. In order for the air pressure to equalize, the air must run underneath doors and walls. The carpet that is around this area then acts like a filter, trapping the fine particles of dust and soot in the air. This causes black lines around your walls and under doors that are closed often.

Unfortunately, if you have these lines on your carpet, they are probably permanent. Your carpet cleaner might be able to lessen the appearance of these lines but, in most cases, they will not be able to completely remove them. Your best bet with filtration soiling is to try to prevent the lines from appearing in the first place.

To prevent the filtration lines from appearing, there are several things that you can do. For starters, try to leave doors open to give air an easier route to escape and prevent it from going underneath walls. Also, change your air filter often and use a high efficiency model that will tap more dirt. Frequent vacuuming of your carpet, paying attention to the baseboards, will also help prevent the lines. Lastly, have your carpet cleaned at least once a year by a professional carpet cleaner.

Carpet On StairsAbsolutely, there is no reason carpet on stairs cannot be cleaned. If you have your carpet cleaned by a truck mounted carpet cleaner, which you should be, they will probably have special tools just to clean stairs with. Some carpet cleaners, choose to use the same tool on stairs that they do on all of the carpet, but many use stair cleaning tools. The benefit of stair cleaning tools is that it can get into tighter spaces and is much more maneuverable. Hopefully, the carpet cleaner you choose will use one of these specialty tools.

If you want to clean them yourselves for cheap, try this product.

As far as pricing goes, most carpet cleaners will charge by the stair or will count the staircase itself as a room. You might think that this is excessive because the amount of carpet on a stairway is often less than what is in a room but there is a reason for this pricing. Stairs take just as long to clean as a full room of carpet and are much more work in general.

The only thing that you have to keep in mind when cleaning stairs is that they are subjected to much more wear then the rest of your carpet. What this means is that because of the concentrated traffic down the middle of your stairway, your carpet is probably permanently worn. Your carpet cleaner can greatly improve the appearance of your stairs but you should not expect them to look brand-new.

When you place heavy furniture on a carpet, over time it will leave an impression. Removing the furniture will often expose a dent or depression in the carpet. If you are dealing with the situation, you would probably like to know a way to remove these dents.

Before I tell you ways that you can correct furniture dents, I have some bad news for you. They do not always come out. Whether or not they will come out of your carpet depends on a number of factors. Those factors include the type of carpet in question, the weight of the furniture and how long the furniture has been in place. Some carpets, for example, like Berber are much more likely to have permanent dents from furniture. Also, if the furniture is very heavy or has been in place for a very long time, it will be harder to remove the dents.

There are several different ways that you can remove or at least lessen the appearance of furniture dents. One method involves ice cubes or ice chips. Place a couple of ice chips in the furniture dent and allow the ice to slowly melt. As the ice melts, it will release water into the carpet. The carpet was slowly absorb the moisture and will expand, lessening the appearance of the furniture dent.

Another way to lessen the appearance of furniture dents is to have the carpet professionally steam cleaned. Steam cleaning with a high-powered truckmounted carpet cleaner can often remove furniture dents. In the case of severe dents where removal is not possible, a good steam cleaning well at least improve the appearance.

One last method to remove dents is to be patient. Over time, they will probably improve on their own. It might take several months but in most cases they will improve on their own with normal carpet use.

If you have a flea problem in your home, you might think that a good old-fashioned carpet cleaning will remove them. Well, I am here to tell you that it probably will not by itself. Sure, carpet cleaning will rid your home of many of the fleas and some of the eggs. The problem is that’s there will also be fleas and eggs on your pets, and your furniture and in a number of other places in your home. So how do you get rid of fleas?

First, you have to consider how the fleas got into your home in the first place. In most cases, you will have a pet who brought them into your house. This means that you need to treat the pet for fleas before doing anything else. Flea baths and flea collars however are not the best choice. You should gets a flea treatment from your veterinarian. There are several different brands available. Some will just kill the fleas but some will also sterilize them so that they cannot breed.

Now that you have found and neutralized the source, you can begin getting rid of the fleas in your home. Your best bet is to hire an exterminator to come in and spray. If you cannot afford to hire an exterminator or want to do it yourself, you can gets a flea bomb. Follow the directions on the can explicitly when going this route.

Finally, now that you have neutralized the source and killed the majority of  fleas in your home, you can have the carpets cleaned. This should remove the rest of the fleas and eggs in your carpet.

So you see, carpet cleaning will not get rid of fleas on its own but it is a step in the process.