Hero Cleaners
Cleaning advice from the professionals.

Yelp has been a website that many people have come to know and love for its entertainment and food reviews. If you want to find out how that new restaurant down the corner stacks up, it has been the place to go. Real reviews from real people. What you might not know is that you can find reviews about just about everything on Yelp, including carpet and upholstery cleaning.

About Yelp

Yelp was founded back in 2004 and in just 7 years, it has developed a major online presence. Anyone can visit Yelp and review a business and the website has over 15 million reviews on it as of the writing of this post. Making it easy for consumers to post their opinions of a business allows consumers to promote great companies and warn people about the bad ones.

Yelp For Carpet Cleaning Consumers

If you are looking for a carpet cleaner in your city, you can go to the Yelp website and look up local cleaners. You can either search for a particular company that you are interested in or look for carpet cleaners with existing reviews. If you find reviews, be sure to analyze them. Although Yelp does have a system to target and remove phony reviews, it is not foolproof.

Yelp For Carpet Cleaning Company Owners

If you are a carpet cleaner, you should be concerned with how your company appears on Yelp. From time to time, visit the website and look at your reviews. If you have negative ones, Yelp gives you the opportunity to respond to them. Be polite and apologetic and ask the consumer for the opportunity to make it right. If it is a phony review, report it to Yelp.